Shipping & Delivery

Processing time

Orders placed before 2pm GMT on a working day are packed and dispatched the same day. Orders placed after 2pm, at weekends or on UK public holidays are dispatched the next working day. You will receive a dispatch email with tracking as soon as your parcel leaves us.

Rates and delivery times

Customs, duties and taxes

UK prices include VAT. For deliveries outside the UK, any import duties, taxes or customs handling fees are set by the destination country and are the responsibility of the recipient. These charges are not included in the price you pay at checkout.

Tracking your order

Every order ships tracked. Your dispatch email contains a tracking number and a link to the carrier. If tracking has not updated for five working days, contact us and we will open an investigation with the carrier.

Incorrect addresses and failed deliveries

Please double-check your address at checkout. If a parcel is returned to us because of an incorrect or incomplete address, we will refund the order value less the original shipping cost, or re-ship it once the correct address and postage are provided.

Lost or damaged parcels

If your parcel arrives damaged, email photographs of the packaging and item within 48 hours of delivery. Parcels not received within 15 working days (UK) or 30 working days (international) of dispatch are treated as lost and will be replaced or refunded.