Privacy Policy

Information we collect

• Order information: name, billing and shipping address, email address, phone number and order contents.
• Payment information: processed directly by Shopify and its payment providers. We never receive or store your full card number.
• Device information: browser type, IP address, time zone, referring pages and how you interact with the site.
• Communications: messages you send us and, if you opt in, your marketing preferences.

How we use your information

We use your data to fulfil and deliver orders, process payments, provide customer support, prevent fraud, comply with legal obligations, improve the store, and — where you have consented — send marketing emails.

Legal bases

We process personal data to perform our contract with you (orders and delivery), to meet legal obligations (tax and accounting records), on the basis of consent (marketing and non-essential cookies) and for our legitimate interests (fraud prevention and improving our service).

Sharing your information

We share data with service providers who help us run the store: Shopify (e-commerce and checkout), payment providers, delivery carriers, and email tools. We do not sell your personal information. We may disclose data where required by law.

Cookies

We use essential cookies to keep your bag and session working, and analytics cookies to understand how the store is used. You can block or delete cookies in your browser settings, though essential cookies are required for checkout to function.

Data retention

Order records are kept for seven years to satisfy UK tax and accounting requirements. Marketing contacts are kept until you unsubscribe. Support emails are kept for 24 months.

Your rights

If you are in the UK or EEA you may request access to, correction of, or deletion of your personal data, object to or restrict processing, withdraw consent at any time, and request a portable copy of your data. Email care@enroutejewellry.store and we will respond within 30 days. You also have the right to complain to the UK Information Commissioner's Office.

International transfers

Our providers may store data outside the UK and EEA. Where they do, transfers are covered by appropriate safeguards such as Standard Contractual Clauses.

Children

This store is not directed at children and we do not knowingly collect their data.

Changes and contact

We may update this policy to reflect changes in our practices or the law. Questions can be sent to care@enroutejewellry.store or through our contact page.